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Company

ADLON Datenverarbeitung Systems GmbH

Street
Albersfelder Str. 30
ZIP Code
88213
City
Ravensburg
Country
Germany


Company Profile:
ADLON Datenverarbeitung Systems GmbH was established in Ravensburg (South Germany) in 1988. Within two decades, the company has evolved from a IT systems company to a renowned consulting company for ITIL service management and IT-solutions in defence & aviation industry.

In 1996, ADLON established the sales division “Defence & Aviation” specifically for the defence and aerospace industry. Now for 16 years, ADLON has accumulated comprehensive competencies in the field of Defence & Aviation. This specialisation focuses on the support of industrial partner in realizing IT projects in the environment of defence and aerospace. Our expertise includes consultation services for tenders, international project management, and the implementation of delivery and support processes. Today, more than 20% of our projects are within an international context such as for customers in the United States, South America, the Middle East, Lithuania, or Norway.
Profiltitel

Managed Services - 24x7 Non-IT Service Desk

What we offer:
As an instance with the most contact to your customer a service desk plays a crucial role in any defence & aviation organization. Expertise, commitment and communication skills are distinguished from the service desk and shape to a considerable extent the quality seal ´service´ for your company. As the first point of contact your Service Desk is a key success factor for the acceptance of your offered total output.

As 24x7 single point of contact for your customers, ADLON can improve significantly your service desk process. We always have the individually with your customers agreed service level agreements (SLA) in focus and take over the entire process, from call receipt, delivery of spare parts of your products and solutions and the planning and coordination of your technical support. It does not matter to us whether your products are radar systems, weapons systems or any other aviation accessories.

What we are looking for:
We seek dialogue with interested parties from the Defence & Aviation industry who want to optimize their own customer support service desk. We want to show how our service desk solutions can reduce company's own cost and how we can improve customer satisfaction with high quality standard.

Keywords:
  • Equipment, Engines, Materials
    • IT solutions and software
      • Operating and engineering software
      • Other IT activities
    • MRO and technical services
      • Spare parts, parts management, logistics for commercial aircraft
      • Spare parts, parts management, logistics for military aircraft
      • IT solutions, maintenance and management software
      • Equipment and tools for maintenance and repair
    • Manpower
      • Temporary personnel services


Responsible

Mr Michael Rimmele

Sales Manager Defence & Aviation

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